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Overall Experience
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I can’t say enough of how happy we are with the service Travis provides. He is very professional and throughly explains what he is doing. We a happy customer.
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Overall Experience
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Response from Emerald Heating & Cooling:
Thank you for the awesome review; have a wonderful day!
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Travis took care of my furnace/AC and was very thorough and informative about what was being done. Thanks!
Response from Emerald Heating & Cooling:
Thank you for the great review; have a wonderful day!!
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Justin was professional and helpful.
Response from Emerald Heating & Cooling:
Thank you for the great review, have a wonderful day!
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Very satisfied. Morgan was very professional and helpful.
Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review; I am glad we were able to help you out! Have a wonderful day!!
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Moved to a new house and called Emerald in to perform a furnace cleaning and inspection to make sure all is good. I've been using Emerald for years and wanted to continue working with them at the new house. Travis was professional and kept me informed every step of the way. I always recommend Emerald anytime someone asks me who they should call.
Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!
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Tech was knowledgeable and polite. He showed up on time and completed the service timely as well.
Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!
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problem with scheduling service
Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!
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Response from Emerald Heating & Cooling:
Thank you so much for the wonderful review and I am glad we were able to help you out! Have a wonderful day!!
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As always, the service was great, just didn't need the very early 7:00am phone call reminder !!!
Response from Emerald Heating & Cooling:
Judy, Thank you for the wonderful review! I do apologize about the early morning wake up, Dan was just excited to get his day going!! haah! If you need anything else at all give us a call back. Have a great day!
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Very professional!
Response from Emerald Heating & Cooling:
Donna, Thank you so much for the wonderful review! If you have any additional questions or concerns please give us a call back!
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Jake was awesome! Explained everything and made eye contact. Nice manners too!
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Test and tune on Peerless high efficiency natural gas boiler.
Completed furnace test and tune. No operational issues found at this time, installed new humidifier pad, and discussed current furnace filter condition. Customer is having trouble with supply air to furthest bedroom from furnace that’s above a garage. Discussed going to a WiFi thermostat with room sensors to combat cold or hot rooms. Determined that the registers without airflow are just fresh air openings. I will be following up by next wensday with them.
Completed furnace and ac test and tune. Discussed comfort select plan and whole house humidifier, declined humidifier signed up for future inspections. No issues found at this time.
After thorough inspection of ac system and discussing issue with customer determined that the system charge is ok at this time and that the lack of performance was due to the furnace filter not being changed in a year, customer had already changed it this past weekend and that since he has changed the filter its been operating normally. Static pressure is slightly high at 1.10 good temperature drop. Recomended to have me clean condenser coil to increase efficiency and ensure smooth operation, declined at this time. Scheduled furnace inspection for September 16th at 8 am
Amana air conditioner low refrigerant
Installed 6 inch roof cap for chimney vent. No other request,issues or concerns at this time.
Completed ac test and tune, system runs on r22 found indoor coil actively leaking got joe out to give estimate on repair vs replace. Renewed comfort select plan for future inspections.
Determined system was low on refrigerant. Discussed installing up die and returning to look for leaks, declined at this time, only wanted to put the refrigerant in. Installed two pounds of R410a. No other issues found at this time.
